TD
75%reduction in testing cycle time
“Cyara is truly transformative. We can now seamlessly automate both in-sprint and regression testing.”
Pavan MadireddyAssociate Vice President, TD Quality Engineering Practice, TD Bank Group
AI TRUST FOR AGENTIC CUSTOMER EXPERIENCES
Building AI agents is easy. Trusting them with your customers isn't.
Cyara's Agentic Platform proves your AI agents and customer journeys are ready before launch, then keeps proving it in production.
Live evaluation
MonitoringCustomer conversations
Completion96.8%+2.4%
Policy alignment99.1%Within target
Escalations18-12%
Conversation CY-7291042m 14s
I need to update the delivery address for my order.
I can help with that. First, I’ll confirm the account and order details.
Great, the order number is 18472.
Evaluation evidence
Goal achievedPass
Policy followedPass
Handoff qualityReview
Trust score
94High confidence
Evaluation completeJust now
AI conversation summary
The agent verified identity, updated the address, and preserved policy compliance throughout the journey.
ResolvedCompliantPositive
Agent trust score
94%+8.2%
Safe
99Accurate
93Helpful
91
99Accurate
93Helpful
91
Trusted by the teams shaping the future of CX and AI.
NORTHSTAR
VANTAGE
PULSE
MERIDIAN
KINETIQ
LUMEN
ORBIS
FORTIFY
WAVEFRONT
APEX
NEXUS
CIRRUS
VERDANT
PRISM
SUMMIT
The shift
When AI speaks on your behalf, more than just trust is on the line.
AI agents answer questions, handle sensitive information, and make commitments to customers. One wrong answer or policy violation can spread across thousands of conversations, damaging relationships and creating compliance risk. Cyara helps you prove agents are ready before launch and catch issues once they’re live.
Conversation evaluationIllustrative UI
Conversation CY-84291·Retail support agent·1m 42s
CustomerCan you confirm the card number saved on my account?
Policy violation detected
I can confirm it. The card ending in 4832 is saved to your account.
Sensitive information disclosed
The agent revealed stored payment details before completing identity verification.
ResolutionIncomplete
ComplianceFailed
The Cyara Agentic Platform
One trust layer. From first build to every live conversation.
Cyara connects pre-launch validation and production insight across the journey your customer actually takes. What you learn in production should make the next test stronger.
Test whether an agent can achieve the right goal safely in the conversations customers will actually have. Explore personas, edge cases, language and policy behavior before release.
- Scenario coverage
- Goal and policy scoring
- Evidence by conversation
Test suite / Retail assistantReadiness overview
Run #0482 · Completed 12m agoREADY WITH REVIEW
Scenarios248
Pass rate92%
Policies36/38
ScenarioTurnsResult
Account verification08Passed
Refund policy boundary12Review
Escalation recovery06Passed
Unsupported request09Passed
Test suite / Retail assistantReadiness overview
Run #0482 · Completed 12m agoREADY WITH REVIEW
Scenarios248
Pass rate92%
Policies36/38
ScenarioTurnsResult
Account verification08Passed
Refund policy boundary12Review
Escalation recovery06Passed
Unsupported request09Passed
Prototype review: capability availability, supported channels, and production scoring scope require product confirmation.
Customer success
Proof from teams transforming customer experience.
Read the TD Bank Group customer story
AT&T
91%reduction in CX testing time
“Cyara was much more intuitive than the competition—easy to use and very easy to implement.”
Steve CorreaSenior System Engineer, AT&T
S
Fastercall quality diagnostics
“The tool gives us the data we need to pinpoint network issues quickly, especially for remote teams.”
Albert LiuSenior Manager, Channel Health Engineering, Salesloft
Leading the Conversation on AI
The next era of CX demands a new standard of trust.
Customer experience is shifting from scripted interactions to AI agents that answer, decide, and act for your brand. The opportunity is enormous, and so are the risks when agents get it wrong. Hear Cyara CEO Sushil Kumar share his vision for making agentic CX safe and trustworthy at enterprise scale.
Built to connect
Seamless connect, to your entire CX and AI stack.
Cyara's platform connects to your entire CX stack, streamlining the entire customer experience across CCaaS, UCaaS, CRM, and AI agents.
Salesforce
Jira
App Store
Zendesk
Google Play
Azure
GitHub
Google Docs
Featured resources
Go deeper on trust for agentic customer experiences.
Virtual Event: CX Unplugged
The new era of customer experience starts here.
Join Cyara and voices from across the CX ecosystem for candid conversations about putting AI agents to work, proving they are ready, and earning trust after launch.
Cyara eBook
Trustby design.
eBook
The enterprise guide to trusted agentic CX
A practical framework for testing AI agents, managing risk, and building customer confidence before launch.
Download the eBook2026 research
68%
of CX leaders say proving AI behavior is now a board-level priority.
ReadinessGovernanceTrust
Industry study
The state of AI trust in customer experience
New research into how CX leaders are adopting AI agents—and where readiness, governance, and confidence still fall short.
Explore the study 2-minute demo
See AI Trust in action
Watch how Cyara helps teams prove agent behavior before launch and uncover issues across live customer conversations.
Watch the demo